What should I do if I’m having financial difficulties, and I can’t make my loan payment? Can I extend my loan due to an emergency?

What should I do if I’m having financial difficulties, and I can’t make my loan p…

Are there any prepayment penalties?

If you pay off early, you will not have to pay a penalty. You are not entitled to…

Can I pay off my loan early?

Yes. You may prepay your loan in whole, or partially prepay your loan, at any tim…

Can I split my monthly payment into two installments?

Yes, you can make your monthly payment in two installments. If you meet eligibili…

What portion of my payment is interest vs. principal?

Payments are applied first towards unpaid late fees, then towards accrued interes…

What are my payment obligations?

Your loan is an unsecured debt obligation that requires you to repay full princip…

What happens if I am late on my payment?

We will contact you to request payment. If any monthly payment is over 10 days la…

Can I change my due date or payment date?

The due date, which is stated in the dashboard and your promissory note, cannot b…

Can I make additional loan payments?

Yes. You can make additional one time payments in your BankMobile dashboard. Ther…

How much additional interest will I incur for scheduling a recurring late payment?

Because interest is calculated daily, if you schedule a recurring payment which i…

Can I schedule multiple payments per month?

Yes. You can make additional one time payments in your BankMobile dashboard. Ther…

How do I change my preferred bank account?

The preferred bank account is the one used for monthly recurring automatic paymen…

If I make a one-time payment, will it replace my scheduled payment?

No. Creating a one-time payment will not replace your scheduled payments. Please …

When does my repayment begin?

Your loan repayment will begin roughly 1 month after you receive your funds. Your…

Do you report late borrowers' accounts to credit bureaus?

Yes. If you are more than 30 days late on any payment, we will report any delinqu…

Can I schedule two automatic payments per month?

Yes, you can schedule two automatic recurring payments per month if you meet spec…

How do I add a new bank account?

There are three ways to add and then verify a new bank account: 1. Bank Log-In- T…

Options for Making Payments

There are different payment preferences you may choose from for repayments on you…

What happens if my payment due date falls on a Holiday?

If your payment due date falls on a Holiday, the payment will be processed the fo…

Applying for SCRA Benefits: A Complete Overview with BankMobile

What is The Servicemembers Civil Relief Act? The Servicemembers Civil Relief Act …

How can I delete an old bank account?

If you have a bank account that has been closed or that you no longer wish to use…